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Please note
This article only applies to the RecordCounter in Microssoft Dynamics CRM 2011.
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Activate Debugging
Within CRM navigate to “Settings” [1] -> “MSCRM-ADDONS.com Products” [2].
Open the “Plugin”-record [3].
Select “MSCRM-ADDONS.com Settingskeys” [1] and open the “debug”-setting [2].
Set the “KeyValue” to “true” [1] and hit “Save”.
From now on debugging is activated.
Access the log files
The log files will be stored in the “MSCRM-ADDONS-com Debug “-entity.
The easiest way to access it, is by using the advanced find:
Select the “MSCRM-ADDONS-com Debug “-entity [1] and include the following condition: “Name” must “Contain” “LineItemCount” [2]. It ensures that only log files of the RecordCounter will be retrieved. Then hit “Results” [3]:
Next delete all retrieved debug records. Then reproduce the error and refresh the result list of this advanced find. This ensures that you only have the latest and relevant log files.
Select all records and hit “Export MSCRM-ADDONS.com Debug” [1]. The following dialog will open:
Check “Dynamic worksheet” [1] and hit “Edit Columns” [2].
Use the “Add Columns” functionality [1] of this dialog to add the “ptm_message”-field to the grid. Next hit “OK” to close the dialog.
Then hit “Export”, save the Excel file locally and send it with an error description to our support address (support@mscrm-addons.com).